01
It starts with a booking
- Online bookings customers make themselves, day or night.
- Customer and vehicle details captured up front.
- A live booking calendar across every bay.
- Full visibility for the service advisor from the first click.
Booking CalendarMarch
March 20264 open
MTWTFSS
2324252627281
2345678
9101112131415
New Booking · Bay 2 · 08:30
CustomerT. Mokoena
VehicleVW Polo · CA 482-991
ServiceMajor Service
AdvisorS. Patel
02
The vehicle arrives
- Customer and vehicle captured in seconds.
- Scan license disc for correct vehicle information
- Full vehicle history on hand.
- Digital check-in — no paper-based delays.
Digital Check-InArrived 08:24
CA 482-991
VW Polo 1.6 · Silver · T. Mokoena
Odometer Reading
094217
km
Service History
Last visit12 Sep 2025 · 78 110 km
Open recallsNone
NotesBrake noise reported
03
A proper inspection
- A digital inspection checklist for every job.
- Photos attached directly to the findings.
- Fault notes and recommended work, itemised.
- Customer approval required before work starts.
Inspection · JC-2847Awaiting approval
- Brake pads — front, worn 80%
- Front discs — scored, replace
- Tyres — tread within spec
- Wiper blades — perished
Attached Photos
brake disc
pad wear
wipers
04
Onto the workshop floor
- A digital job card carries every detail forward.
- Work-in-progress tracked at a glance.
- Bay and technician allocation in one view.
- Job status visible to the whole team.
Workshop Board5 active
Job CardJC-2847
VehicleVW Polo · CA 482-991
AssignedM. Johnson · Bay 2
StatusIn Progress
Bay Allocation
Bay 1
JC-2841
Bay 2
JC-2847
Bay 3
Open
Bay 4
JC-2851
Bay 5
Open
Bay 6
JC-2855
05
Every hour, accounted for
- Technicians start and stop timers on each job.
- Labour hours captured automatically.
- Actual vs billed time, side by side.
- Technician productivity feeds straight into job costing.
Live Labour ClocksClocked on
01:24:06
00:42:18
Actual vs Billed — JC-2847
Billed to customer1.5 h
Actual on clock1.4 h
06
The right parts, identified
- Required parts listed against the job card.
- Instant stock lookup across the workshop.
- Cost and selling price visible up front.
- Parts linked directly to JC-2847.
Parts · JC-2847Margin 38%
R 640
cost R 410
R 1 280
cost R 845
R 145
cost R 92
Linked to jobJC-2847
07
Order what's missing
- Supplier orders raised in a click.
- Proper purchase orders, every time.
- ETA tracking so nobody guesses.
- A clear outstanding-parts list per job.
Purchase OrderPO-1043
SupplierMidas — Bellville
ItemFront Brake Discs ×2
For jobJC-2847
Order valueR 1 690
ETA Tracking
Ordered
Confirmed
In transit
Received
ExpectedTomorrow · 10:00
08
Parts arrive, stock stays true
- Received parts checked in against the order.
- Stock levels updated automatically.
- Supplier invoice matched to the PO.
- Parts allocated straight back to the job card.
Goods ReceivedGRN-0688
Received
Three-Way Match
Purchase order R 1 690
Goods received 2 of 2
Supplier invoice Matched
Allocated toJC-2847
09
The customer stays in the loop
- Automated Whatsapp, SMS or email at every milestone.
- WhatsApp-style updates customers actually read.
- Approval requests and delay notices, handled.
- Customers sees real-time updates on their vehicle's status.
Customer Thread · T. MokoenaDelivered
SMSHi Thabo, your VW Polo is booked in. We'll keep you posted.08:30
WhatsAppInspection done — front discs need replacing. Approve R1 280?09:15
ReplyApproved 👍09:18
EmailGood news — your vehicle is ready for collection.14:02
10
Checked, signed, done right
- A final inspection before release.
- Technician sign-off on the work.
- Quality control as a required step.
- A clear "vehicle ready" status.
Quality Control · JC-2847Passed
- Brake test — within spec
- Torque check — wheel nuts
- Road test — 6 km, no faults
- Bay cleared and vehicle valeted
Signed off byMJM. Johnson
Vehicle statusReady for collection
11
Work becomes an invoice
- Labour and parts pulled straight from the job card.
- VAT and additional charges calculated for you.
- Posted to the customer account automatically.
- Payment status tracked through to settled.
Tax Invoice · INV-5521Awaiting payment
Labour — 1.5 h @ R480R 720.00
Front brake pads & discsR 1 920.00
Brake fluid DOT4R 145.00
SundriesR 85.00
SubtotalR 2 870.00
VAT @ 15%R 430.50
Total DueR 3 300.50
12
Keys back, job completed
- Final invoice settled at handover.
- Payment captured against the account.
- Full service history saved to the vehicle.
- Future service reminders scheduled.
HandoverReleased
CA 482-991
VW Polo · Collected 14:40
Invoice INV-5521 Paid · Card
Service recordSaved to vehicle
Next Service Reminder
DueSep 2026 · or 109 000 km
ReminderSMS scheduled